How much does a Customer Success Manager earn ?

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After all, what does a Customer Success do ?
If you're not an account manager, support or customer service professional, what does Customer Success do ?

Well, here are some of the main responsibilities of a Customer Success (CS):

• Follows up with customers - after-sales;

• Prepares customers to best use what the company has to offer;

• Frequently follows up on the progress of clients' projects;

• Evaluates client performance indicators and results;

• Prepares and presents reports so that the client is aware of where they are and where band data they are going;

• Teaches the customer how to use what the company sold them, but in a strategic way;

• Proposes the best solutions for customers, whether changes or maintenance;

• Collect feedback on the product or service;

• Bridges the gap between customer feedback and product or service developers/operators/delivery;


Customer Success positions vary in nomenclature, but little in activity. Therefore, if we are talking about a Customer Success Manager , Customer Success Analyst or Customer Success, we are probably talking about the same vacancy.

The position is still relatively new in Brazil, but has been gaining momentum in recent years . Therefore, the position represents an excellent opportunity for anyone who wants to work in the area of ​​customer relations.

According to Love Mondays, the salary range varies between R$ 2,000.00 and R$ 5,000.00, but can reach more than R$ 10,000.00 for managers or area managers.