Mckinsey Says About Of Customers

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Prefer A Personalized Experience And About Of Customers Feel Uncomfortable When Faced With This. This Expectation Not Being Met Clearly Highlights The Inability Of Traditional Call Centers To Deliver Customized Interactions. Outdated Systems And Inadequate Training Leave Agents Unable To Provide Customized Solutions Resulting In Customers...feeling Undervalued And Misunderstood. This Frustration Not Only Hurts Customer Satisfaction But Also Erodes The Brand.

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