Technological Resources Such As Software So That . It Can Properly Manage The Information It Has Specialization Of Agents And Division According To . Departments The Complexity Of The Calls Will Depend On The Type Of Company And The . Services Offered There That Is Why In The Case Of Large Companies That Include Several . Departments It Is Advisable That The Telemarketing Service Also Be Compartmentalized And Specialized To Be . Able To Respond To Each Need That There Is On The Part Of The Clients .
Without Adequate Specialization The amazon data Agents Will Be Less Decisive And Will Take Longer To Offer . Solutions To Their Interlocutors Which Is Why The Waiting Times In The Call Queues Will . Be Higher So It Is Advisable That They Not Only Focus Their Work On A . Specific Area But That They Are Also Freed Thanks To Automation And Artificial Intelligence From . Those More Repetitive And Tedious Tasks That Can Weigh Down Their Work Use Ai Technology . For Correct Call Routing The Specialization That We Have Just Talked About Will Not Be .
Effective If It Is Not Accompanied By An Adequate Use Of Technology To Optimize The . Routing Of Calls For Example The Use Of Interactive Voice Menus That Are Activated As . Soon As Calls Are Received Makes It Possible To Classify Each One Of Them To . Direct It To The Department Or Agent Most Qualified To Answer It Here Ai Makes . It Possible To Divide A Single Call Queue Into Several Smaller Call Queues For A . Greater Flow Of Communications And A Correct Resolution Of All Of Them In This Way .