Public channels allow you to broadcast messages to a large audience. They have an unlimited number of members, and only the administrator(s) can send messages and view the profiles of channel users. Other users will only see the member's phone number or nickname.
Telegram channels are perfect for sharing all kinds of information safely car owner database and effectively: messages about your business, promotions, offers, content from your blog, or from your social media channels.
If users have questions or want to contact you to learn more about products or services, they can do so privately. This allows you to maintain direct contact with users and interact with them in a more personalized way; thus, the app becomes an excellent ally for capturing new leads .
Use of Chatbots
Chatbots are non-human Telegram users who perform actions automatically. Within the app, you can use two types of bots:
Autonomous bot. It opens in a self-contained chat window where the user can make requests. Netflix, for example, has a bot that streams upcoming movies and series.
Online bot. It's called from other windows (individual or group) using the command @botname. An example is the GIF bot, which offers animated GIFs from the Giphy portal, corresponding to the entered word.
Customer Service
Just like Facebook Messenger and WhatsApp, Telegram for Business allows you to maintain constant interaction with your customer base , especially when combined with a bot.