Then the robot was introduced in test mode to see if it correctly handles all possible scenarios - sending an SMS in response to a request for the cost of classes, informing about the content of the curriculum, redirecting to an employee upon a corresponding request. After the summer season ended, the voice robot, which was named "Nikolai", began to help operators only during non-working hours. It should be noted that the implementation of the solution took 10 calendar days and required relatively small financial costs - no more than 30 thousand rubles. Results of implementation First of all, according to the CEO, the fact of using a robot does not cause the contradictions or discontent among clients that are typical for this tool.
The company's profile - education in robotics and saudi arabia cell phone number list programming - allows "hiring" a robot without damaging the organization's image. As for the results, not a single client was lost during the solution's operation, and managers processed all requests collected by the robot. A full-fledged customer satisfaction survey is in preparation, but several dozen collected reviews showed that service users are completely satisfied with the support provided. The club chain plans to continue using the robot, and plans include automating other routine processes of working with clients.
In the less than eight months since ChatGPT launched last November, businesses have seen a boom in interest in generative artificial intelligence (AI) models, and the telecom industry has been no exception., 95% of telecom service representatives responded that they use AI. Of these, 34% said they have been using AI for more than 6 months, and 18% indicated that they are in the trial or pilot stage of launching AI projects. At the same time, 23% of respondents reported that they are currently exploring possible use cases, including MCN Telecom. The virtual operator has developed a bot named Vasilisa, whose intellectual capabilities anyone can test for free by phone. Since its launch, the speed of Vasilisa's responses and their relevance to requests have been significantly improved.