How do they shop? ☑
Posted: Thu Feb 13, 2025 8:07 am
How do customers get information or help from your company? ☑
Do pain points differ between channels and devices? ☑
How can we reduce the number of steps in each interaction? ☑
I believe that [type of person] needs to solve [problem] that occurs during [situation], which will allow them to [gain value].
For example, you are the manager of a small spa australia number data whose biggest down time is people calling to ask simple questions, meaning other customers have been on hold for a long time. If those customers can ask the bot these simple questions, you get three important results:
Overall, hold times for customers will be reduced.
Customer-facing staff at your spa will be able to pay more attention to clients who are physically in front of them
Daniel Landers
By: Daniel Landers
April 11, 2018 3 min read
Want to speak at MozCon 2018? Here's your chance – choose to be a community speaker!
SEO Events | Moz News
MozCon 2018 is just around the corner and it’s almost time to put down that microphone. If speaking at MozCon is your dream, we have the opportunity of a lifetime for you! Let us know your topic and you could be selected to join us as one of our six community speakers.
Do pain points differ between channels and devices? ☑
How can we reduce the number of steps in each interaction? ☑
I believe that [type of person] needs to solve [problem] that occurs during [situation], which will allow them to [gain value].
For example, you are the manager of a small spa australia number data whose biggest down time is people calling to ask simple questions, meaning other customers have been on hold for a long time. If those customers can ask the bot these simple questions, you get three important results:
Overall, hold times for customers will be reduced.
Customer-facing staff at your spa will be able to pay more attention to clients who are physically in front of them
Daniel Landers
By: Daniel Landers
April 11, 2018 3 min read
Want to speak at MozCon 2018? Here's your chance – choose to be a community speaker!
SEO Events | Moz News
MozCon 2018 is just around the corner and it’s almost time to put down that microphone. If speaking at MozCon is your dream, we have the opportunity of a lifetime for you! Let us know your topic and you could be selected to join us as one of our six community speakers.