How do they shop? ☑

[kexej28769@nongnue]

How do customers get information or help from your company? ☑

Do pain points differ between channels and devices? ☑
How can we reduce the number of steps in each interaction? ☑


I believe that [type of person] needs to solve [problem] that occurs during [situation], which will allow them to [gain value].
For example, you are the manager of a small spa australia number data whose biggest down time is people calling to ask simple questions, meaning other customers have been on hold for a long time. If those customers can ask the bot these simple questions, you get three important results:

Overall, hold times for customers will be reduced.
Customer-facing staff at your spa will be able to pay more attention to clients who are physically in front of them

Daniel Landers
By: Daniel Landers
April 11, 2018 3 min read
Want to speak at MozCon 2018? Here's your chance – choose to be a community speaker!
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MozCon 2018 is just around the corner and it’s almost time to put down that microphone. If speaking at MozCon is your dream, we have the opportunity of a lifetime for you! Let us know your topic and you could be selected to join us as one of our six community speakers.