managers who miss calls and don't call back;

[Joywtome231]

For example, the ordered sofa was delivered on time and in a whole package. You can enhance positive emotions in the following way:

Give a discount on the purchase of the next sofa or home accessories.
Provide the contact details of the sofa assembler or even a coupon for free assembly.
Give a pillow that matches the color of the new sofa.
Please include a letter of thanks for choosing this product from the director, and egypt phone number list a photo of the employees who made the sofa.
The better the overall experience, the more likely the customer is to return for a repeat purchase and, moreover, recommend the product to their friends.


For clarity, customer emotions are usually depicted in the form of emoticons
Barriers and challenges
The last section is dedicated to the difficulties that customers face. Here you should write down all the problems and difficulties of buyers. This could be, for example:

a non-responsive website that is difficult to use on a smartphone;
problems with product quality, delivery speed and more.
To avoid getting bogged down in a multitude of details, it is worth prioritizing them. In the first versions of the Customer Journey Map, include the most pressing problems. As they are solved, the map can be updated and expanded.

Recommendations
In this block, you need to indicate the company's actions that will help customers overcome barriers to purchase, as well as create a "wow effect" from each stage of work. In other words, here you write down all the tasks that can improve the customer experience, for example, "Adapt the site for mobile phones" or "Give customers a gift for a purchase."