3. Social networks

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If the company has profiles on social networks , the interaction with the public will surely be even greater, which is very positive, but can also generate adverse situations.

Understand that, in addition to responding to comments, it is essential to monitor to detect posts related to your brand.

For feedback on social media, whether positive or negative, it is always important to:

Give quick answers;
Treat each claim individually;
Encourage participation.
4. Emails
Email is a very appropriate channel for obtaining feedback brazil phone data from customers, because communication is direct and can be done in a personalized way.

It analyses the possibility of establishing a methodology to approach audiences at different stages, that is, making this type of practice recurring.

5. Investigations
There are several research models that can be adopted to assess customer satisfaction levels. One of the most popular methodologies is NPS, precisely because of its ease of application.

In this case, consumers are invited to give a score from 0 to 10, indicating the probability of indicating the company.

With the results it is possible to have a clearer vision of the customers' perception of the brand.

6. SAC
We do not always see customer service as feedback channels, since in most cases the evaluations are negative. The main concern, then, is to solve the problem as quickly as possible.

But that doesn't mean companies shouldn't analyze the information received through those channels and try to act to avoid problems.

Another important measure is to make the service more proactive in finding solutions. Remember that customer feedback, regardless of the source channel, should be seen as an opportunity for improvement.

Did this article help you improve your understanding of feedback? Take advantage of the opportunity to download our e-book on Sales Teams , with important tips for organizing your team's work.