The Swat.io Inbox dashboard gives you a good overview of current requests or mentions across all your communication channels. These are displayed as tickets in your inbox. This area is an important control center, especially for you as a community manager, to give you and your team a good overview of your brand and your activities. In this interface, you can assign this information to yourself and your team members as a task for further processing or simply for information. You will find the social media channels in the sidebar, sorted by channel. Using keywords that you can store for each channel, posts are then displayed as tickets in your inbox.
Special tip for anyone who has been looking for a tool that can monitor not only comments but also reviews in one interface. Swat.io also has an interface to GoogleMyBusiness reviews . Although it is not possible to respond to these, all reviews are collected as notifications in the inbox.
5 features you'll love about Swat.io Inbox:
Mini CRM
response templates
automations
Social Media CRM with Swat.io
This feature in Swat.io Inbox allows you to track interactions switzerland number dataset with your customers on different social media channels, measure the performance of social media campaigns, and assess your customers' satisfaction.
Some of the features Swat.io provides for social media CRM are:
Tracking and analyzing customer feedback on social media channels
Classification of customer comments by topic
Setting up notifications to respond to important customer feedback
Creating reports on the performance of social media campaigns
Central management of customer interactions across multiple channels
Automation with Swat.io
The software offers you a number of options for partially automating your own workflows. For example, you can automatically keep an eye on your preferred channels using stored tags and if-then conditions. But not only that, you can also define and specify which posts may be answered directly and with which text block. You can use placeholders and filler texts that then trigger an action on selected tags, such as a retweet on Twitter. If you wish, you will of course also be notified of this via notifications. These functions save you a lot of time and your team can focus on other important communication campaigns in the meantime.