Technical support levels and tasks

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subornaakter20
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Joined: Mon Dec 23, 2024 3:42 am

Technical support levels and tasks

Post by subornaakter20 »

Negative points:
You have to depend on invited specialists . It is their responsibility and efficiency that directly affect the work of the resource, and therefore the profit you receive.

For technical support of the site, you need to conclude a contract with a detailed description of the terms of cooperation. Otherwise, the contractor may simply stop working with you.

It costs money. Yes, no one wants to bear extra expenses, but just don’t skimp on technical support. It will pay off, because you will save the site from a whole range of possible serious problems.

Project owners are primarily interested in the cost of technical support for the site, especially if they have never ordered such a service before.

What determines the price of technical support for a website
Firstly, it depends on the volume of work stipulated by the contract. Round-the-clock monitoring is an expensive pleasure, and updating the CMS a couple of times a month will cost, of course, less.

Secondly, it matters how much time is spent on maintaining the site. After all, you can monitor its correct operation automatically, using special programs. But setting up settings, changing configurations is already a manual activity.

Thirdly, the price will increase significantly christian churches email list if, in addition to the main technical tasks, the specialist also undertakes to provide a number of additional services.

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Many people think that technical support for a website is essentially a call center where you can call and describe your problem. However, it is not all that simple, and certain IT technologies are used.

Typically, there are three levels of technical support (depending on the qualifications of the employees and their role in the process):

The first line collects and localizes information about the problem, solves it (using ready-made templates) or applies an escalation mechanism. At this stage, there is indeed some similarity with a call center.

The second one already fixes the problems, plus monitors the situation. If the incident is too complicated, it is transferred to the third level.

The third line solves the most complex problems from a technical point of view, or those that have never been encountered before. Or these specialists study and eliminate the causes of malfunctions that are repeated regularly.
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