Examples of Key Business Goals and How IT Strategy Can Support Them

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Increase in market share:
Objective: To increase market share by 15% over the next two years.
Solution: Develop and implement an online platform for e-commerce, use analytical tools to study customer behavior and personalize offers.
Reducing operating costs:
Objective: Reduce operating expenses by 10% within belgium email list a year.
Solution: Automate routine processes using RPA (robotic process automation), optimize IT infrastructure by switching to cloud services.
Improving customer service:
Objective: To increase customer satisfaction by 20% within a year.
Solution: Implement a CRM system for better customer relationship management, develop a mobile application for convenient interaction with customers.
Development of new products and services:
Goal: Launch three new products within the next two years.
Solution: Use Agile methodologies to speed up product development, implement platforms for collaboration and project management.