Here's an important note potentially for you

[sumaiyakhatun26]

Many companies that try to get down to business with NPS surveys get discouraged after simply having a very low response rate after the first such mailing. This is to be expected. In the sense that although for you this is extremely important information to extract, for the person on the other side it is probably somewhere a task, if it becomes a task at all, very low. And this is very low on the list of priorities. Therefore, the assumption that just one message will immediately result in completing the survey is not enough.


In our case, it required several reminders, several emails, and even status meetings, south africa rcs data such as those we hold with clients once a week or two. If a given client had not yet filled out the survey, we would also start the meeting with that, explaining what we needed it for, why we needed it. And of course, the answers were different. Someone simply forgot, someone hadn't sat down to it yet, someone promised to do it, and so on and so forth, so there was no point in getting discouraged.

You should, you should strive to achieve a response rate of, I think, at least 50%, the target is 70%, 100% probably cannot be achieved, we also failed. However, anything above half already gives us some basis for analysis.