Use a Justification Statement.

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Just Ask
Kevin Mitnick was one of the most notorious computer hackers in the world; and at the time of his arrest in 1995, the most wanted computer criminal in US history. After his release from prison, he wrote the book entitled The Art of Deception, in which he shares precisely how he pulled off many of his hacking jobs.

Mitnick claims that he compromised computers solely by using passwords nigeria telegram data and codes that he gained by social engineering; in other words, simply talking to people. Now a speaker and security consultant to corporations, Mitnick points out that the weakest link in any security system is the person holding the information. You just need to ask for it.

The Social Engineering Process
Of course, we are using social engineering in the positive sense: asking for information from people that will help other people and the organization as a whole. The social engineering process for Smart Calling™ is as follows.

Upon reaching a live voice, you:
Identify yourself and the company you represent.
As in, “Hi, I’m Jason Andrews with National Systems.” This immediately shows that you are not hiding anything.

Ask for help.
“I hope you can help me out” or “I need some assistance” are requests that can go a long way. Most people have an innate desire to be helpful to others in some way.

This is the key that will unlock the most useful information. Some examples are:

“I want to be sure that I’m talking to the right person there…”
“I’m going to be speaking with your VP of Sales, and want to be sure that I have accurate information…”
“So that I’m better prepared when I talk to your CIO, I have a few questions you probably could answer…”
Dr. Robert Cialdini — widely considered as one of the foremost experts on persuasion and influence— discusses the theory behind the success of these Justification Statements I suggest in his classic book Influence: The Psychology of Persuasion.

Cialdini cites an experiment conducted by Harvard social psychologist Ellen Langer where students let others cut in line in front of them at the copy machine simply because they provided a reason for their request—“because I’m in a rush.”