List of useful widgets for the site and tips on how to set them up

[subornaakter20]

Message widget
The profit of the site depends on the client's awareness of the product. In this aspect, the function of feedback with users, communication with them is extremely important. It is with the help of installing the message widget that the resource develops.

This application allows customers to correspond with employees of online stores online. This way, users are most fully informed about the product and its nuances. Accordingly, the graphic design email list chances that they will make a purchase increase. Externally, it is a dialog box or a button.

People are usually willing to ask questions in online chats. They have time to formulate a message correctly, think, ask again, ask again - in general, calmly and thoughtfully make a decision about a purchase. In addition, it does not require material costs, saves time. Therefore, users, when they get to the site, immediately look for a window for feedback.

The Messages widget has fewer requirements than others.

The lower left corner is preferred, but if space is occupied, the lower right corner will do.

The client always has the ability to collapse the chat, as well as close it entirely at any time.

The manager answering on the other side of the chat must respond to the question promptly, within one or two minutes, no more - that's the whole point. If the employee responds in two hours, then using the application is pointless.

The chat should indicate its status: is the consultant free or busy, are there operators in the chat or are there none. The client should be informed so that he does not write just like that, into the void. Moreover, the status should indicate the approximate time when the specialist will be able to answer the question. For example: "We are sorry, at the moment all operators are busy. The approximate waiting time for a response is 10 minutes."

It makes sense to place a photo of the operator in the application window. The user should understand that he is communicating with a real person, not a robot. It is better to take a real photo, not from stocks. Yes, this is a small thing, but it is such small things that increase customer loyalty, and therefore contribute to purchases and profit.

It would be a good idea to write an appeal to customers in the chat, offering to solve some problem. The creative component of the text should be worked out. That is, not just say: "Write, operators are online", but with emotions: "Do you have any questions? We will be happy to answer them!"