The Cost of a Traditional Third-Party Business Phone - OpenPhone

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Because features worth their weight in gold for small businesses reliant on calling (think: call queuing to manage high call volume and a phone menu that takes customers to the people they want to speak with) only come in Engage and Power plans. Those cost $40 and $60 per user per month, respectively.

So if you were to go with, let’s say the $40 plan for the advanced IVR (phone menu) feature, your total would add up to an annual bill of $1,583 (including SMS registration and rough CRM implementation costs) for a 3-person team.

Despite paying a fair amount, Nextiva tacks an unbeknownst nigeria telegram data fee to your bill as usage charges for the phone menu. Users also say they’ve had to pay for text messaging for months before their number was approved. Yikes.

Plus, mobile app issues are common—with one user sharing they’ve missed one too many calls because the app hanging up.

But here’s the real kicker: routing calls to the right people with the necessary skill set to handle them on time isn’t included in any of the plans—it’s actually an add-on. Talk about monthly phone bills shooting through the roof!

OpenPhone
‎With OpenPhone, a business phone can cost anywhere between $871 to $991.

Basically, the $15-per-month Starter plan gets you rolling with a new group number, unlimited calling in the US and Canada, and voicemail transcripts.

But that plan only works best when looking for a sit-in-the-corner-for-occasional-calls phone since it's missing two key things: a CRM integration and a phone menu to streamline and automate all that calling.