Comment: “If there’s anyone who really does great mentoring, it’s (name of expert).”
Answer: "We are glad that there is a huge choice on the market now, everyone will find something for themselves. It is a pity that you draw conclusions on my page about my product without ever "trying it to taste."
Another effective tool for dealing with negativity that I can’t help but share.
Negative comments are a very effective way to work through potential customers' objections. And it's best to do this publicly. By simply responding to comments, they often become invisible to a large number of people. And among them are those who haven't bought your products yet, are planning to buy, but are hesitant.
The most relevant comments and negative reviews for my target audience, which meet their requests and doubts, I put in stories, statuses, separate publications for storytelling. In this way, I involve even more people in the discussion, ask questions, ask their opinion, more fully reveal the exciting topic and close all objections on it.
An Effective Strategy for Dealing with Negativity on Social Media
Tracking
It is important to be aware of mentions of you or your company. There are special resources and tools for monitoring and even complex work (LiveDune, StarComment, Medialogiya and others). The choice of service depends on the tasks and preferences. If the company is large, this can be done by individual employees, assistants.
Analysis
As I said, it is important to establish the cause of negativity before reacting to it. You can simply ignore negativity, but an adequate and timely response shows that you value your customers and are ready to solve problems that arise. It also reveals more about your strengths and dispels the doubts of other users.
Solution
If the negativity is caused by a justified complaint, take canada email list to resolve the problem. Apologize. Offer the client compensation for the inconvenience, a bonus.
Accounting
Keep a log of all negative comments and the actions taken. This will help you track the dynamics and effectiveness of your work with negativity.
How to Deal with Unhappy Customers
Don't get emotional, show respect, politeness and understanding, even if the client is rude. Show your willingness to delve into the problem, if it's not banal trolling.
Offer concrete solutions and a conversation to the point. Very often, companies’ responses are striking in their formality. Phrases such as: “We are very sorry for the inconvenience”, “Thank you for your comment” or “Your opinion is very important to us” sound formal, do not solve problems and reduce the level of trust in the brand.