Negative reviews should be handled proactively, in order to improve and, if true, offer a sincere apology. However, if the negative review is false, then the company must know how to act, reporting vietnam phone number the comment and responding, in a clear manner, without entering into a dispute , but at the same time, defending itself in a rational and objective manner.
The first step you should take if you believe a review is fake is to report it to the platform where it is posted . Most review platforms offer options to report fake comments. Once reported, if the review is found to be inappropriate or defamatory, it may be removed, but this depends on the criteria each platform has in place.
How to react to a negative review
Generally speaking, when can an opinion be considered false?
1. Lack of specific details:
The review contains vague or general comments, both positive and negative.
“I don’t like it.”
2. Dubious profile:
By reviewing the reviewer's profile, activity history, and other reviews, it is possible to detect signs of falsity if the account is recent, lacks other reviews, or only has reviews that are similar to each other.