Who has never had a conflict with coworkers because they needed to use a meeting room at the same time? Problems like this - from the most basic to the extremely complex - are very common in the corporate environment.
It is normal for coexistence and diversity of opinions to generate disagreements. However, to prevent them from becoming something bigger, conflicts must be resolved. As a solution, why not use negotiation techniques?
Read also: Management and Generational Conflict: 4 tips to avoid mistakes
In an exclusive class for students on the Saint Paul Escola de Negócios online course platform, Prof. Dr. Carlos Buzetto , who teaches the courses Interpersonal Relationships and Conflict Management, Presentation Techniques and Negotiation Techniques, gave tips for resolving conflicts in the company using negotiation tools that ensure a good relationship between employees.
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How to negotiate to resolve conflicts in the company
The basic principles of negotiation
First of all, it is necessary to keep in mind the three main fundamentals of negotiation:
Information: Being well informed is essential for negotiating. This ensures power in the conversation. "Negotiation without information is foolish," emphasizes the professor;
Time: This is a precious resource because it generates pressure. Managing your time is essential so that you don't become its victim;
Power: Make it clear whether you or a superior has the decision-making power. Each option may work better depending on the type of negotiation.
The types of negotiator
The ideal negotiator is not necessarily the incisive and powerful one we usually see in movies. In fact, there are several profiles that can be more efficient, depending on the type of situation. Check out some of them:
Negotiator Types Infographic
The professor emphasizes that it is possible to be a mix of profiles. And that the most important thing is to feel comfortable within your characteristics, which will make you a good negotiator. However, he also points out: "Create conditions to behave like each of the four styles, being aware of what is good to do at each moment."
Furthermore, a fundamental part of negotiating to resolve conflicts in the company is identifying the profile of the person you are going to talk to, as this helps you know the best way to approach them.
When we consider a context of the same work environment in which employees already know each other, this recognition becomes easier.
Everyone wins in negotiation!
It is important to understand that negotiating is not the same as competing, it is not about winning or losing. On the contrary: it is a meeting in which both parties must present their views , problems and priorities, seeking to reach an agreement that is good for both sides.
"You will solve your problems knowing that the other party also wants to have their issues addressed. Being assertive will be well-received by everyone you negotiate with. Be the solution, not the problem," highlights the professor.