But what is clearly most interesting is the fact sweden phone number that this AI can actually function as a sort of prompter when you really need to be fast: when you need to respond to customers.
And to help those who interface with end users, LiveChat AI relies on the knowledge you make available to it with knowledge sources. The information that can be inserted into knowledge sources is of two types : you can upload files in PDF format or insert links to pages or websites.
o add and also know how many sources (and what type) you are using. Inserting sources from a website is quite intuitive. You can add individual pages or choose different sections within a website.
And you can also decide how often you check whether the source is up to date and whether the information obtained from the links is to be used only in internal conversations with LiveChat's artificial intelligence or whether it can also be used when interacting with a customer.
This helps to sort out what information should be made public and what should be kept private. LiveChat points out that it can sometimes take a while for the source to be analyzed and cataloged as a whole. Something to keep in mind to avoid panicking unnecessarily.
Even for PDFs , uploading is very easy and resembles any other loading screen you have probably seen even just inserting images into your WordPress site. As with the information found in links, also what is inside PDF files can be flagged as internal or public use.
Each source of information is catalogued by author, size and day it was added to the database. Of course, just as sources of information have been added, they can be deleted and replaced with others.
Depending on the subscription you have active for your account, you have different quantities of files and knowledge sources available . The plan dedicated to Teams includes up to 10 files and three websites, the Business plan and the Enterprise plan go up to 30 files and 10 websites. For each knowledge source there is then a page limit imposed by the service and which is 2000 pages.