The direct route to your restaurant via Google

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Contents

What should a reservation system do
Key figures orientation and how to optimize them

What should a reservation system do
In addition to an macedonia phone data ordering system and a restaurant website , the reservation system is another essential tool for digitizing your restaurant. A reservation system must offer various services. Your customers should be able to reserve a table at any time. A digital reservation system regulates and updates the availability of tables and at the same time allows manual changes. You can reduce the no-show rate by having the system send automatic reminders. Other advantages include table management, for example to know the length of time guests stay, table combinations, table status and thus optimize the room and service flow 100%. Thanks to some reservation systems, your restaurant can build a relationship with your guest with the help of the guest file: individual guest enthusiasm, targeted actions can be initiated and followed up and success is measurable. Another factor that is affected by measuring success is reputation management, with which you can collect targeted reviews and identify potential for improvement.


It is particularly useful to use a reservation tool during the Christmas season due to the high number of guests. Find out more in our blog post how you can best prepare your restaurant for the festive season: Gastronomy at Christmas - 7 tips .



Key figures orientation and how to optimize them
In our DISH webinars, we often invite restaurant owners to share their experiences. Dierk, who has been running the Uruguayan restaurant Pecados in Berlin with his wife Marianna since 2019, told us about his experience with DISH Professional Reservation. The two restaurateurs are metrics driven and appreciate digital tools that make their work easier. Like many others, they have already started with their tools and are ready for the reopening. In terms of the reservation system, the Pecados restaurant places a lot of emphasis on reminding guests of their reservation in advance. This has helped reduce the no-show rate to almost zero as guests come or call ahead to cancel. The Pecados restaurant's metrics outperform those of its neighboring competitors because it is easy for guests to make a reservation and the business is highly visible online via Google.