How Businesses Can Contact Clients Without Getting Blocked

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MTC Exolve Sales and Service Director Kostas Dubosas spoke about which services today will help companies establish effective interaction with clients and increase the productivity of communications.

The number of calls from unknown numbers in Russia has increased by 20% to 530 million. Russians are most concerned about scammers. To protect themselves from unwanted calls, most people prefer not to pick up the phone . In such conditions, it has become more difficult for businesses to contact their clients to convey important and useful information to them.

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Content

Robotization as a sign of respect
Omnichannel - when you are always online
Management and savings
Why Businesses Need to Monitor Customer Interactions
Robotization as a sign of respect
Let's start with something simple. Let's admit that from bolivia whatsapp phone number the point of view of the average person, robotic tools can be perceived too literally: a metal "tin" with a slow voice offers to buy something and does not respond to the person answering. If you imagined this picture, let's forget it right away, since it has nothing in common with reality.

From a business perspective, the use of robotics leads to optimization - this includes saving on traffic, maintaining the confidentiality of user data, and increasing the customer base due to faster service. But robots are also useful for customers: you no longer have to wait for an answer, you can always call, and simple information, such as the status of an order or delivery time, can be found out without waiting for an operator to be free. And the voice responds pleasantly, addresses by name and does not confuse anything, can joke in response and easily admit that he is not a human.

For clarity, we will tell you what the integration of a voice robot that takes over routine communication looks like. MTS Exolve for a multidisciplinary medical center in the city of Khabarovsk assembled a robot Zakhar on its platform, which recognizes the subscriber's request, specifies which specialist and on what date he wants to make an appointment, checks the doctor's schedule and makes an appointment with a specific specialist, sending a recording of the conversation as text to the medical information system (MIS).

He can also reschedule an appointment, cancel it, clarify the cost of the appointment, and, if necessary, transfer the conversation to an operator. In 80% of cases, the voice assistant handles requests independently, thereby significantly reducing call center costs.