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Ooma Office Phone
I also recently tested Ooma Office Phone and found it to be a great option for customer service teams on a budget. It also offers VoIP solutions specifically for a variety of niches, including dental, real estate, hospitality, and insurance.
For more details, check out my full review of Ooma .
One feature that has gotten a lot of attention is the AI virtual receptionist. It’s like having a dedicated assistant who greets callers, provides options, and directs them to the right team member. This can make a huge difference when trying to improve customer service without hiring more staff.
Setting up Ooma was also easy. The quick start guide walked me through every step, and before I knew it I had a working phone system.
During my tests, I found the call quality to be consistently subpar. The mobile app is another useful dominican republic telemarketing data feature, allowing you to answer work calls on your cell phone without giving out your personal number.
I also like the ability to record calls with Ooma. This allows you to create an archive of your conversations to better train your customer support team.
As for pricing, Ooma offers flexible plans with no long-term contracts, which is great for small businesses and entrepreneurs. Its services are scalable, so you can add more users as your business grows. It also offers integrations with popular CRM platforms , so you can keep track of all your customer data in one place.
However, it is worth noting that customer support is not available 24/7. The Ooma team is available during business hours, but if you need assistance outside of these hours you will have to wait.