How to improve communication with defaulting customers and avoid blockages?

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Assertive communication avoids friction and misunderstandings. One of the biggest difficulties faced is trying to contact customers by phone at inappropriate times, which often results in blockages and the loss of direct communication with the customer. So, how can we avoid these blockages and ensure efficient and friendly communication? The answer lies in the strategic use of SMS.

Text messages are less intrusive and allow customers to view them at a time that is most convenient for them. Studies show that SMS messages have an open rate of over 95%, ensuring that your communication is seen by the customer. In addition, text messages are received instantly and, in most cases, are read within a few minutes of receipt. This speed makes SMS a very effective option when it comes to recovering credit from delinquent customers.

Strategies for using SMS to improve your company's communication
1. The message must be clear and objective
Inform the amount due, the due date, and the consequences of non-payment in a simple and objective manner. Furthermore, it is crucial to maintain a friendly and respectful tone. Avoid messages that may seem threatening or aggressive, always remembering that the goal is to resolve the issue in a cordial manner.

2. Include payment options and suggestions for resolving defaults
Offering alternatives makes payment easier and shows rcs data middle east the company's willingness to help the customer. When sending messages, it is important to do so during business hours, avoiding times that may be considered inappropriate, such as very early in the morning or late at night.

3. If necessary, follow up with a second SMS
But be careful not to overdo it and become annoying. In addition to improving communication and avoiding blockages, using SMS brings other benefits to the company. Sending SMS is generally cheaper than making phone calls, and text messages can be easily automated, saving time and resources for the collections team. Disparo Pro's SMS platform can be integrated with CRM systems and other management tools, through a free SMS API , allowing the monitoring of collections processes.

Collecting from delinquent customers does not have to be a painful and friction-filled process. By adopting SMS as a communication tool, it is possible to significantly improve the credit recovery rate, avoid unwanted blockages and maintain a friendly relationship with the customer. With clear, objective and respectful messages, your company can transform the way it deals with defaults, ensuring a more efficient and less stressful process for everyone involved.

With DISPARO PRO, you can count on the best technology on the market to send SMS!
Specialist in SMS sending, Disparo Pro has the best technology on the market to boost your business.