Subblythis saas (software as a service) company applied strategies such as implementing a commenmonitoring system for its facebook page. This allowed you to enrich your database and analyze information of interesto improve your commercial proposal. Furthermore, subbly is based on ratings and opinions on platforms such as capterra, where users commenand evaluate software products.
Netflixyes, we know thathis is a very “commercial” example, which you south africa whatsapp data have probably already imagined, buiserves perfectly to illustrate the concepof customer centric and the advantages of listening to the voice of the customer. Netflix, which led the demanding and well-known american customer satisfaction index (acsi), is based on information obtained through user interaction with its platform.
Proof of the facthaianalyzes our clicks, reproductions and interactions is thaioffers us recommended contenwith an estimated percentage of adaptation to our interests and tastes. This means thaevery step we take in your producis parof a rigorous elemenof analysis, which allows us to hear the voice of the customer.