For customers who do not carry cards, they can also complete the installments in Ningbo Bank through entrusted payment methods in advance before the event configuration; For customers who are interest-free, more of them are centered around more life-related scenarios such as digital, parent-child, etc. , while completing payments offline, we optimize the merchant cooperation process and invite merchants to settle in our bank's "Better Life Platform". Through active marketing by business managers and recommendations from business groups, we guide customers to consume in installments and allow customers to complete installments online. In terms of service details, experience is put first.
The bank needs to improve its service capabilities so maltese phone numbers that merchants and customers can have a better experience. From the actual operation, the implementation stage mainly clarifies the aspects to improve customer experience. Negotiation stage: focus on the details of the cooperation basis of both parties, including: merchant marketing channels, customer portraits, payment methods, event arrangements, and current needs. Then, according to each link, the customer matching, publicity, and interaction involved are designed, and a WeChat working group is established with the merchant to maintain close linkage.
The purpose is to communicate the event links in advance; Implementation stage: focus on the individual processes: publicity process, transaction process, and after-sales process. The publicity process is to see whether the key information is introduced in detail and clearly, the transaction process is to see whether the transaction can be completed smoothly (orders must be placed in advance for test experience), and the after-sales process is to see whether the customer's questions are answered in time to provide relevant service support; Review stage: The core is the first point. The first is to visit and review the points that can be optimized in the promotion of this activity with the merchant.