For generative AI chatbots to provide relevant and helpful responses, they must understand and accurately address user intent.
Ambiguous user questions were less of an issue with traditional chatbots that offered users a limited “menu tree” of questions. In contrast to the predefined set of options, generative AI models are india whatsapp number data freeform; you can ask them anything, which can cause problems. For instance, understanding sarcasm, irony, or humor requires understanding social context, and a simple comma can make all the difference: “Did you eat my friend?” Or, “Did you eat, my friend?”
Explicit prompts, therefore, are critical to enhance the effectiveness of chatbots. Users must consider words with multiple meanings and whether the context could be taken in numerous ways.
One solution brands can offer to support users with intent is asking the user two or three questions before generating a response. This could be an effective way to not only drive intent but also guardrail against providing unhelpful information.
Understand the AI’s Knowledge Set
Another strategy to enhance the human-like nature of interactions with AI chatbots is by connecting them to the most appropriate knowledge set.