In the digital business world, truly efficient and intelligent chatbots can make a decisive contribution to increased productivity and success. In this case study, we show how our AI-powered chatbot, which is seamlessly integrated into HubSpot , not only improves the customer experience but also optimizes internal processes.
Real Business Impact
technology
special features
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Problem: Chatbots are often not "smart" enough
On the one hand, many AI chatbots do not use their internal namibia number dataset knowledge efficiently enough. This means that they often only offer a poor to average customer experience. Instead of providing precise and relevant information, they provide answers that offer little added value for the user. This can lead to customers becoming frustrated and looking elsewhere, thereby losing many potential leads and business opportunities. A well-thought-out approach in the form of an AI strategy can help here. At the same time, following up after a chat is a challenge for companies. Instead of processes being automated, content and tasks often have to be prepared and forwarded manually. This can include, for example, forwarding customer inquiries to sales or collecting customer information for future marketing campaigns.
This manual effort not only means increased time expenditure, but also higher costs for companies. It is therefore essential that AI chatbots are used more efficiently and in a more targeted manner in order to both increase customer satisfaction and make optimal use of internal resources.
Case study: AI chatbot with Hubspot integration 1
The solution: GPT-4 chatbot with HubSpot connection
A visually appealing, GPT-4 32K supported chatbot with an automated connection to the HubSpot API. The chatbot is fed with a large pool of company knowledge and automatically finds relevant answers. The bot can also easily integrate current content such as YouTube videos or Google Maps. Contact details are also transferred directly to HubSpot via the HubSpot API. Relevant tasks (e.g. a follow-up by sales) are also automatically created and automatically assigned to the appropriate people.
Real Business Impact
By implementing our AI-powered chatbot, companies have achieved impressive results: the number of leads generated directly from the chatbot has tripled. But that's not all. Follow-up processes have been significantly streamlined, resulting in a time saving of 40% . In addition, the probability of closing deals increased by a remarkable 20%. These figures not only illustrate the effectiveness of our solution, but also the significant added value that AI can bring to a company.
technology
Chatbot based on Inertia.js/Laravel, AI via Azure OpenAI GPT-4 32K, synchronization with the HubSpot API. Optionally, Microsoft Azure server locations in Europe can also be used (e.g. France-Central) to address GDPR issues.
Case study: AI chatbot with Hubspot Integration 2
special features
Fully automated synchronization between chatbot, Azure OpenAI GPT-4 32K and the HubSpot API. Other CRM systems can also be connected.