A Good Customer Experience Is Impossible

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Without A Quality Sac, . It Is Evident That If The Company Does Not Have A Quality Sac, Which Is On The Side Of The User, And Even More So In Brands That Market Their Products Online, The Experience Will Be Very Negative And Possibly The Last. It Is In These Decision-making Situations, When The Customer Experience Is At Its Peak, The Sac Has To Take The Reins And Take Advantage Of That Opportunity To Redirect Or Enhance The Experience.

As It Is A Very Emotional Moment Where indonesia email database The User Is Tense And Eager To Resolve An Incident, This Can Cause An Adverse Reaction Towards The Brand That Makes The Customer Leave The Company, And Worse Still, Spread Their Bad Experience And Anger. How Technology Helps In Moments Of Maximum Tension Sac Let's Start From The Basis, And This Is How We Think At Cosmos Call Center, That Technology Cannot Replace The Role Of The Contact Center Teleoperator.



What It Can Do, And In Fact Does Very Well If Used Properly, Is Help You By Giving You The Tools Necessary To Achieve Excellent Cx When The User Is At Their Highest Emotional Point. To Give An Example, Let's Say We Are At Home And We Have An Incident With A Food Delivery Order While We Are Waiting For Some Guests. At That Moment We Should Be Able To Contact The Brand In The Most Convenient, Simple And Fast Way.