As It Is A Very Emotional Moment Where indonesia email database The User Is Tense And Eager To Resolve An Incident, This Can Cause An Adverse Reaction Towards The Brand That Makes The Customer Leave The Company, And Worse Still, Spread Their Bad Experience And Anger. How Technology Helps In Moments Of Maximum Tension Sac Let's Start From The Basis, And This Is How We Think At Cosmos Call Center, That Technology Cannot Replace The Role Of The Contact Center Teleoperator.

What It Can Do, And In Fact Does Very Well If Used Properly, Is Help You By Giving You The Tools Necessary To Achieve Excellent Cx When The User Is At Their Highest Emotional Point. To Give An Example, Let's Say We Are At Home And We Have An Incident With A Food Delivery Order While We Are Waiting For Some Guests. At That Moment We Should Be Able To Contact The Brand In The Most Convenient, Simple And Fast Way.