When developing a survey plan, it is important to take into account the business rhythms of the enterprise (seasonality and business activity surges). In addition, it is important to create an eNPS testing calendar in such a way that:
The staff remained willing to participate in the surveys.
Provide company management with time to implement changes.
To form a stable feedback system at the enterprise.
Taking into account the objectives, time of singapore business mailing list implementation and depth of analysis, studies of the level of employee loyalty can be classified into two groups.
Annual analysis of loyalty and engagement indicators
We are talking about key surveys that are carried out once or twice a year. All employees of the enterprise must participate in them. Such studies are the basis for development planning and further pulse measurements. Thanks to such surveys, companies receive detailed feedback from their staff.
All questions for staff in one place.
At least once every six months. The duration of the study is from 1 to 3 weeks.
Employees are given 5 to 10 minutes to respond.
Pulse measurements
Such measurements are recommended after the main surveys. With their help, you can clarify why the problems identified during the eNPS analysis appeared and promptly implement changes, monitoring the results achieved.
They include fewer questions and are held more frequently.
Frequency: several times a year. Duration from 1 to 2 weeks.
Employees have 10 minutes to respond.
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Dmitry Svistunov
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Examples of using eNPS
Let's look at examples of real-life applications of eNPS by companies to improve the microclimate in the workforce:
IT company "Alfa" . As a result of the eNPS survey of employees, the main problem was identified in the form of an ineffective motivation system. To solve it, a new bonus program was created, which allowed to increase the employee loyalty rate by 20 points.
Retail company "Beta" . eNPS research helped identify problem areas in the relationship between management and staff. Special trainings were organized for managers, which helped improve the internal microclimate and increase the staff loyalty rate.
Startup "Gamma" . Using the eNPS methodology, the company sought to determine the best ways of internal communication. Based on the results of the study, a corporate messenger was developed. This measure contributed to increasing employee engagement.
Assessing employee loyalty using eNPS is an effective solution for modern businesses that strive for successful development.
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