Implementation and its consequences: an unexpected effect

[jakariabd@]

The first tests and implementation showed that optimization was possible, but not immediately. The system had to learn from the Autostrong call checklists, adapt to the specifics of sales in different regions, and only then start to bring real benefits. An important stage of implementation was the development of checklists by which SalesAI assessed conversations .

After the implementation, something unexpected happened: the sales volume decreased in the first weeks. What was the reason for this? The system identified weak managers, which led to employee rotation and cleaning out the “ballast”. Those who demonstrated low efficiency received specific comments, which led to adjustments in their uruguay mobile database work or leaving the company. In the first month, about 15-25% of call center managers were replaced by new employees who came with new requirements and a better understanding of the process.

Interestingly, the implementation of SalesAI led not only to sales optimization, but also to a revision of the entire work of the quality control team. Previously, 5 people were engaged in listening to calls, which was a labor-intensive and lengthy process. Now this function was performed by one tool. The freed-up employees were redistributed to other tasks related to expanding the presence on marketplaces and developing online sales.