This way, you can create buttons that provide answers to common questions, like hours of operation, return policies, or contact information. This saves your team time and provides a more efficient experience for your customers.
Another efficient option for creating buttons is forwarding to the responsible department. Does your customer need a bill? Do they have a question about the service? When selecting the corresponding button, they are forwarded to philippines code number the department responsible for resolving the issue.
This way, you optimize service and shorten stages of the customer journey in your service.
Customer Feedback
WhatsApp buttons can also be used to quickly and easily collect customer feedback. For example, you could send a message asking for feedback on a recent shopping experience and include buttons with response options such as “Satisfied” or “Unsatisfied.” This allows customers to provide instant feedback, helping your business identify areas for improvement.
Don't leave aside humanized care
Buttons and robots are essential for more dynamic and effective customer service, however, they do not replace the need for human support. This is because many users do not adapt to this type of technology or have questions that were not addressed by the workflow.
Therefore, it is important to always offer an alternative so that your user can receive adequate human assistance.
How to implement buttons in WhatsApp?
Before placing the buttons in your WhatsApp flow, it is important to know that this is a feature available to users who have the Official Connection (WhatsApp API) linked to a digital service platform.
But how can I access it?
Through Digisac you can manage all your channels ( WhatsApp , Instagram , Telegram ) in one place, as well as create personalized chatbot flows with buttons for your company.
Conclusion
Based on all this information, we can say that the strategic use of buttons on WhatsApp is a solution for companies that want agile service that improves the customer experience, simplifying the communication process and offering quick and convenient solutions.
From scheduling appointments to directing customers to the right department and collecting customer feedback, WhatsApp buttons offer an effective way to boost business interactions and build stronger customer relationships.