In theory, process management and BPM can be considered synonymous. However, in practice, there are many people who understand “BPM” as process management software, i.e. bpms or business process management system.
That is why, until now, we prefer to make a distinction between terms.
But take a look: When you search for process management information, you can usually use “BPM” or “Business Process Management” as a synonym.
Also, we will use this content from now on, okay?
Therefore, when we talk about BPM, we are talking about a discipline that aims to optimize processes. Its goal is to create consistent (and, if possible, automated) processes to facilitate operational routine and human interactions in the company.
BPM is not software, although BPM tools and systems exist.
Furthermore, BPM is not about task management, this is an applied discipline within BPM, which aims to manage certain tasks in a project or process.
BPM, in turn, focuses on repetitive and continuous processes, which generally follow a predictable flow within the company's routine.
What is BPM
BPM is the way an organization creates, manages, and analyzes the predictable processes that form the core of its business. The goal of BPM is to understand all the processes that make up the productive chain of a business, identifying opportunities for improvement.
To complement this, we believe it is pertinent to add the croatia whatsapp data definition from the Gartner Glossary, which is very enlightening:
“ Business Process Management (BPM) is a discipline that uses various methods to discover, model, analyze, measure, improve and optimize business processes.
A business process coordinates the behavior of people, systems, information, and things to produce business outcomes in support of a business strategy.
Processes can be structured and repeatable or unstructured and variable.
Although not required, technologies are often used with BPM.
BPM is the key to aligning IT investments with business strategy .”
In this journey, the “process” is considered in its rawest form (transformation of material or given into value), analyzing it individually, seeking its usefulness (or not) for the production chain as a whole.
Thus, through BPM, it is possible to observe processes and their details from two perspectives: isolated and together.
It is a systematic approach that not only enriches the understanding of how the company works, but also helps managers find shortcuts to its optimization.
All this while reducing costs, maintaining (or even improving!) the quality of deliveries and increasing the discipline of internal production.
With BPM, it is possible for a company to find clarity about the strategic direction it should take.
What are the advantages of process management?
The benefits of process management are easy to identify and usually do not take long to appear. These are diverse results that impact both the organizational culture and the effective performance of the company.
In fact, according to a 2017 Capgemini global study, 56% of companies said they would increase investments to maximize the profitability of their processes.
Maximizing profitability, including, is the area where companies reported identifying the greatest impact of BPM (55.8%), followed by optimizing time to market (38.8 %) and improving self-service support (29.7%).
Additionally, of course, companies that have implemented process management have identified a significant reduction in the need for labor, which has led to increased use of automation.
But before we go any further, how about breaking down these benefits into topics? We highlight the main advantages of investing in process management, see:
Increased productivity
With process improvement, it is possible to eliminate production bottlenecks and steps (or even entire processes!) that add little value to the business and deliveries.
In this way, the production chain gains greater objectivity, as well as greater efficiency in the use of time, machines and employee resources.
Another point that contributes to productivity related to BPM is the adoption of process automation.
With this, you can automate repetitive (but still necessary) tasks.
Managers and employees will therefore have more time to focus on the actions that really matter to their business and customers.
Loss reduction
With BPM, your company minimizes losses because it adopts an operating model focused on process effectiveness. And as you know, effectiveness is basically achieving your goal.
This requires a number of things from the company, but mainly knowledge of its production and administrative chain.
In this way, you can model processes so that losses do not occur. How?
By standardizing certain tasks, which facilitates overall planning, production and value delivery, and with the intelligent use of resources, as well as budget control.