Europe Dataset

Pricing : Perhaps one of the most interesting things about Freshdesk is that its helpdesk is available for free to an unlimited number of agents. This free solution includes ticket submission, email and social media ticketing, knowledge base access, and collaboration tools. Paid plans start at £12 per month for the Growth option, billed annually, and stockholder database include automation, collision detection , custom mail servers, and more. The Pro plan starts at £32 per month, with support for multiple projects, scalable API limits , and custom roles. There’s also an Enterprise plan for £60 per month, with sandbox experiments and agent rotation. If you want to offer multi-channel support, you’ll need at least the Growth Omnichannel plan, which starts at £25 per month per agent. Alternatively , you can purchase Pro Omnichannel for £45 per month per agent with access to additional chat channels and co-browsing, or Enterprise for £75 per month per agent with voice and email bots.

Pros

A wide range of omnichannel platforms for customer support
Great AI integrations and bots available
Lots of custom reports with visual analysis
Integrations and APIs for extended functionality

Cons

May be challenging for beginners
May be expensive for multiple multi-channel users
If you're looking for one of the most comprehensive omnichannel help desk management tools on the market, it's hard to beat Freshdesk. The technology is ideal for reaching your audience wherever they are.