We know what you're thinking:
Posted: Sat Dec 28, 2024 4:12 am
These reviews are public and accessible to everyone , allowing other consumers to get an idea of the company's reputation before making a purchase or using their services.
isn't there a risk of negative reviews from competitors to make me look bad?
Very minimal, because Trustpilot uses a review moderation system to ensure that reviews are authentic and not inappropriate . (Find out more by reading the Transparency Report )
This way, users can trust the quality of reviews canada telegram data and ratings on Trustpilot, helping them make more informed purchasing decisions.
This is because, in all honesty, it can happen that we have a customer who is not satisfied with our service and with whom we have made mistakes , but the possibility of responding to the negative review allows you to show other users your good faith, to try to resolve the issue with the dissatisfied customer and also to understand what you can improve.
Keep in mind that a customer, even if dissatisfied with a product, can still be satisfied with the customer care: and this greatly increases your reputation.
Trustpilot in fact distinguishes 3 types of reviews:
Service reviews , which are about the user's overall experience with a company and its services, such as customer service, shipping, after-sales support, etc. These reviews are geared towards the experience and service provided by the company;
Product reviews , on the other hand, are about the specific product the user purchased and its quality, functionality, and value. These reviews are geared toward product features and performance;
Local reviews , if you have a business with multiple locations, allow you to get different reviews for each store or branch.
isn't there a risk of negative reviews from competitors to make me look bad?
Very minimal, because Trustpilot uses a review moderation system to ensure that reviews are authentic and not inappropriate . (Find out more by reading the Transparency Report )
This way, users can trust the quality of reviews canada telegram data and ratings on Trustpilot, helping them make more informed purchasing decisions.
This is because, in all honesty, it can happen that we have a customer who is not satisfied with our service and with whom we have made mistakes , but the possibility of responding to the negative review allows you to show other users your good faith, to try to resolve the issue with the dissatisfied customer and also to understand what you can improve.
Keep in mind that a customer, even if dissatisfied with a product, can still be satisfied with the customer care: and this greatly increases your reputation.
Trustpilot in fact distinguishes 3 types of reviews:
Service reviews , which are about the user's overall experience with a company and its services, such as customer service, shipping, after-sales support, etc. These reviews are geared towards the experience and service provided by the company;
Product reviews , on the other hand, are about the specific product the user purchased and its quality, functionality, and value. These reviews are geared toward product features and performance;
Local reviews , if you have a business with multiple locations, allow you to get different reviews for each store or branch.