14 Examples of Successful Customer Service in a Beauty Salon
Posted: Thu Dec 26, 2024 9:49 am
Working with a client includes not only the time they spend in the salon, but also how you prepare for their arrival and pay attention to them after the services are rendered. If you want to achieve the best impression of clients from the service in a beauty salon, we advise you to use this article as a checklist.
14 Examples of Successful Customer Service in a Beauty Salon
For many, a beauty salon is a place to escape from routine, relax and transform. As a salon manager, you first of all think about how to improve the quality of service, make the service attractive to the client and positively influence his impression of visiting the salon.
The priority is to do everything possible so that the client, leaving the establishment, feels rested and well-groomed. It is important to make the best impression of your salon, because this can affect whether the client will return again.
In addition to situations where the administrator meets and sees off the client, the master takes care of him, it is necessary to maintain communication with clients. This work is done behind the scenes, you do it when it is not about communicating with the client directly.
In this article, we introduce you to 14 russia mobile phone number list examples of successful customer service.
Before the client arrives at the salon
1. Website creation and design
The search for the necessary information occurs on the Internet. You can find contacts or an address about a company in a couple of seconds - it is easier and faster. Therefore, it is worth taking the time to create a functional website with the necessary information about the salon. It will help customers learn more about the company and leave them with a first impression.
Such a site should represent you, your services and the level of their provision.
Example of the main page of a website for a beauty salon
2. Online store
If you sell goods and services online, then be sure to design an online store section on your website where you can easily make a purchase. For example, like KEEP LOOKING did.
Example of online store design on a beauty salon website
3. Customer registration system
Making an appointment at your salon should be as simple and convenient as possible. Appointment information should be the core of your website, social media, app, and other channels.
A CRM system is an indispensable assistant for you in this matter. A great example is Yclients. With this platform, you can not only keep records of clients, work with the client base, but also keep an inventory and even calculate salaries. You can make the registration of clients even more convenient by using electronic loyalty cards in Apple Wallet & Google Pay. On such a card, clients can see all the necessary information: the date of the next appointment, the number of bonuses, and can also follow the link to make an appointment , as well as leave a review .
4. Appointment reminder
An excellent feature for you and your clients will be a reminder about an appointment. And with the help of automatic push notifications, you can remind the client about an upcoming visit to the salon. This will require a minimum of actions from you and will be effective - the notification will come to the client's card.
Push notification on the phone's home screen
SMS templates and ready-made mailings will help you create an effective mailing in a few steps. They will be useful if you do not yet know how to create a mailing and are working with it for the first time.
How to automate mailings in a beauty salon - read this article
5. Promotions and new services
Notify your clients about new products: any promotions you hold, discounts or new services in your salon. This way, you will not only spread important information, but also remind them about yourself
14 Examples of Successful Customer Service in a Beauty Salon
For many, a beauty salon is a place to escape from routine, relax and transform. As a salon manager, you first of all think about how to improve the quality of service, make the service attractive to the client and positively influence his impression of visiting the salon.
The priority is to do everything possible so that the client, leaving the establishment, feels rested and well-groomed. It is important to make the best impression of your salon, because this can affect whether the client will return again.
In addition to situations where the administrator meets and sees off the client, the master takes care of him, it is necessary to maintain communication with clients. This work is done behind the scenes, you do it when it is not about communicating with the client directly.
In this article, we introduce you to 14 russia mobile phone number list examples of successful customer service.
Before the client arrives at the salon
1. Website creation and design
The search for the necessary information occurs on the Internet. You can find contacts or an address about a company in a couple of seconds - it is easier and faster. Therefore, it is worth taking the time to create a functional website with the necessary information about the salon. It will help customers learn more about the company and leave them with a first impression.
Such a site should represent you, your services and the level of their provision.
Example of the main page of a website for a beauty salon
2. Online store
If you sell goods and services online, then be sure to design an online store section on your website where you can easily make a purchase. For example, like KEEP LOOKING did.
Example of online store design on a beauty salon website
3. Customer registration system
Making an appointment at your salon should be as simple and convenient as possible. Appointment information should be the core of your website, social media, app, and other channels.
A CRM system is an indispensable assistant for you in this matter. A great example is Yclients. With this platform, you can not only keep records of clients, work with the client base, but also keep an inventory and even calculate salaries. You can make the registration of clients even more convenient by using electronic loyalty cards in Apple Wallet & Google Pay. On such a card, clients can see all the necessary information: the date of the next appointment, the number of bonuses, and can also follow the link to make an appointment , as well as leave a review .
4. Appointment reminder
An excellent feature for you and your clients will be a reminder about an appointment. And with the help of automatic push notifications, you can remind the client about an upcoming visit to the salon. This will require a minimum of actions from you and will be effective - the notification will come to the client's card.
Push notification on the phone's home screen
SMS templates and ready-made mailings will help you create an effective mailing in a few steps. They will be useful if you do not yet know how to create a mailing and are working with it for the first time.
How to automate mailings in a beauty salon - read this article
5. Promotions and new services
Notify your clients about new products: any promotions you hold, discounts or new services in your salon. This way, you will not only spread important information, but also remind them about yourself