Fact Throughout A Work Day There Are Time Slots Where It Is Normal To Answer . Calls While In Others They Hardly Arrive And The Operators Can Take Advantage To Take . The Initiative And Contact Their Users Or Clients Well The Productivity Of The Call Center . Depends Largely On The Correct Management Of These Two Modalities Of Telephone Marketing Alternating Inbound . And Outbound Without Rhyme Or Reason Does Not Seem To Be The Best Option For . So This Is Another Aspect Where Technology Can Help .
Make A Difference We Are Referring To advertising data Call Blending A Great Solution To Simplify This . Entire Process And Achieve The Right Thing At All Times With What The Situation Requires . Answering An Incoming Call Or Making An Outgoing Call We Are Talking About This Today . In Our New Actionscall Article Will You Join Us What Is Call Blending By Call . Blending We Mean The Technique Or Sets Of Techniques That In A Call Center Help . Us To Combine In The Most Efficient And Profitable Way Possible Incoming And Outgoing Calls .
It Is Basically About Deciding At All Times What Is Most Convenient For Us So . That We Can Adequately Manage The Workflow And The Peaks Of This That Occur In . A Call Center Given Its Characteristics This Is A Task That Can Be Adequately Assumed . By Specialized Software Its Full Integration Into The Call Center Activity Will Allow Full Control . Of The Calls That Are Made And Received As Well As The Metrics That Are . Generated With The Telemarketing Activity In This Way Operators Will Be Able To Automatically Divert .