Call center call script
Posted: Mon Dec 23, 2024 8:17 am
Script stage Actions according to the scenario
Greetings - Hello, company..., my name is... How may I address you?
The client gives a name. We use it to verify that this is the decision maker.
Presentation and assessment of the search phone numbers in lebanon situation
Clarification of needs Let's ask the obvious:
- Do you use...?
We record the need:
– If you use..., then you have a need for... (for example, to replenish the quantity of goods in a store, for settlement and cash services, etc.).
Purpose of the call We briefly describe your proposal using the following methods of influence:
1) Profitable promotions, special offers.
2) Refer to the client's recent words (you just said that you have a need for..., right?)
Working with objections Answers to customer objections are based on the specifics of your product, so let's look at just two general situations:
– We are satisfied with our products.
– The quality of a product is known through comparison.
– Our company’s employees work efficiently.
- Great, then let them work with the customers who come from us.
Parting The contact is passed on to the administrator.
Business School Call Script
Script stage Script Script
Greetings First of all, we ask the organization's representative how to contact him.
- Hello. How may I address you?
Presentation and assessment of the situation – Good afternoon, *Representative name*. My name is *Your name*, I am from *Your company name*:
– We provided services to such and such a person under *Name of service*, and he recommended that he contact you.
Another option.
– I was told that your organization is engaged in... Most likely, our offer will be beneficial for you.
Then find out if the representative is currently ready to negotiate.
– Is it comfortable for you to talk?
Clarification of needs You need to ask about how his company achieves results:
– What actions do your employees take to achieve the goals your company sets for them?
- What are you doing to solve the problem of...?
– How can you increase the flow of your customers by improving their service quality?
Purpose of the call - Our company provides services to companies from such and such business areas. We provide them with such and such a service, after which the companies have such and such advantages over their competitors.
– Do you want the company to have these advantages in the market?
Working with objections
Parting Agree on the next step:
- Thank you for your time. Please provide your contact information so that we can send you additional information.
If the client agrees to provide contact information, ask what day you can call or come to discuss cooperation.
Greetings - Hello, company..., my name is... How may I address you?
The client gives a name. We use it to verify that this is the decision maker.
Presentation and assessment of the search phone numbers in lebanon situation
Clarification of needs Let's ask the obvious:
- Do you use...?
We record the need:
– If you use..., then you have a need for... (for example, to replenish the quantity of goods in a store, for settlement and cash services, etc.).
Purpose of the call We briefly describe your proposal using the following methods of influence:
1) Profitable promotions, special offers.
2) Refer to the client's recent words (you just said that you have a need for..., right?)
Working with objections Answers to customer objections are based on the specifics of your product, so let's look at just two general situations:
– We are satisfied with our products.
– The quality of a product is known through comparison.
– Our company’s employees work efficiently.
- Great, then let them work with the customers who come from us.
Parting The contact is passed on to the administrator.
Business School Call Script
Script stage Script Script
Greetings First of all, we ask the organization's representative how to contact him.
- Hello. How may I address you?
Presentation and assessment of the situation – Good afternoon, *Representative name*. My name is *Your name*, I am from *Your company name*:
– We provided services to such and such a person under *Name of service*, and he recommended that he contact you.
Another option.
– I was told that your organization is engaged in... Most likely, our offer will be beneficial for you.
Then find out if the representative is currently ready to negotiate.
– Is it comfortable for you to talk?
Clarification of needs You need to ask about how his company achieves results:
– What actions do your employees take to achieve the goals your company sets for them?
- What are you doing to solve the problem of...?
– How can you increase the flow of your customers by improving their service quality?
Purpose of the call - Our company provides services to companies from such and such business areas. We provide them with such and such a service, after which the companies have such and such advantages over their competitors.
– Do you want the company to have these advantages in the market?
Working with objections
Parting Agree on the next step:
- Thank you for your time. Please provide your contact information so that we can send you additional information.
If the client agrees to provide contact information, ask what day you can call or come to discuss cooperation.