However, now you're probably wondering how to create it, right?
The first and most important thing is to listen to your customers. Look for trends, focus on what people want and what they need to know, and then write the content that matches these needs.
Secondly, the knowledge base should be easy to navigate armenia phone number list erefore, a lot of effort should be put into optimizing the information architecture and UX of the help desk.
Think of it this way. When a user comes to your help desk, they should instinctively understand which section to click on so they can find what they're looking for.
Third, you should optimize your knowledge base content for search according to SEO best practices to improve visibility.
Do you want valuable content to complete your reading? Here they are!
Do you want to position your brand in the minds of consumers? Here are 6 steps to achieve it!
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There are many types of databases, we bring you the main ones that you should know. Don't miss it!
4 key points to include in a knowledge base
Without further ado, let's move on to the 4 components to include in order to have a successful information base: