SMS delivery rates are almost 100%. This makes them the ultimate channel for communicating
Posted: Sun Feb 16, 2025 11:12 am
Messenger is one of the most widely used chat apps ever. And people don't just have to talk to each other. Businesses and brands can use Messenger to answer questions, introduce and sell their services and products.
Messenger has various features like galleries that allow you to present the various options available to people quite well. It can therefore also be used as part of an acquisition campaign on Facebook or other social networks that allows bots to be connected.
E-mail
Robots in communication have been around since before the term chatbot was coined. For several years now, you can respond to what a person does in an email. An autoresponder, or email machine, sends emails based on how a person responds or doesn't respond to them.
The latest trends are towards recognizing responses and ideally austria phone number list responding to them automatically. And I certainly don't mean a response like "I'm on vacation right now...".
SMS
with customers and they are becoming increasingly popular. People don't even respond to calls as much as they do to SMS.
People don't write much when texting, so it's easier for a chatbot to recognize the language. And if that doesn't work, there's always a human backup.
Just be careful: Bulk and untargeted SMS are very often considered as harassment, spam and can damage your brand.
Website
Chat on the web is nothing new. The first one appeared on our website 10 years ago. But it had to be manned by a human. Only with the advent of chatbots did companies have their hands free. A chatbot welcomes the visitor to the website, directs them to where they need to go and, if appropriate, connects them with the sales team. Just be careful, chat on the web can significantly slow down the loading speed of your website or e-shop and that could cost you precious spots in the SERPs.
Messenger has various features like galleries that allow you to present the various options available to people quite well. It can therefore also be used as part of an acquisition campaign on Facebook or other social networks that allows bots to be connected.
Robots in communication have been around since before the term chatbot was coined. For several years now, you can respond to what a person does in an email. An autoresponder, or email machine, sends emails based on how a person responds or doesn't respond to them.
The latest trends are towards recognizing responses and ideally austria phone number list responding to them automatically. And I certainly don't mean a response like "I'm on vacation right now...".
SMS
with customers and they are becoming increasingly popular. People don't even respond to calls as much as they do to SMS.
People don't write much when texting, so it's easier for a chatbot to recognize the language. And if that doesn't work, there's always a human backup.
Just be careful: Bulk and untargeted SMS are very often considered as harassment, spam and can damage your brand.
Website
Chat on the web is nothing new. The first one appeared on our website 10 years ago. But it had to be manned by a human. Only with the advent of chatbots did companies have their hands free. A chatbot welcomes the visitor to the website, directs them to where they need to go and, if appropriate, connects them with the sales team. Just be careful, chat on the web can significantly slow down the loading speed of your website or e-shop and that could cost you precious spots in the SERPs.