Reach out to buyers in the "honeymoon" period
Posted: Sun Dec 22, 2024 10:54 am
Companies that are thinking about how to get a review should remember that you can ask for a product rating later. During the short time after the purchase, the customer experiences the most positive emotions towards the product. This period is called the "honeymoon", because the product has already been received, tested in action, and has not yet become boring.
However, after a while, the client may no philippine country code longer remember their emotions, so if the purchase took place a long time ago, then you should not ask for a review. It is best to ask to evaluate the product within a week - a month, depending on the significance of the purchase: the more expensive it is, the longer the period.
Those who are thinking about how to get a review and not look strange in the eyes of the client due to the late request can justify their request by updating the product card or website and collecting updated opinions. Some consumers will appreciate the approach of a company that not only sold the product, but also asks whether the buyer is satisfied with it.
Appeal to buyers
You can ask for feedback not only after the purchase, but also during cooperation. The client may like the company's approach to work, assistance in choosing a product, etc.
By soliciting consumer feedback during the honeymoon period, you can significantly increase the number of ratings for a product or service.
Check for mentions of a product or company on social media
It would not be superfluous to track mentions of the company's website or account in social groups and respond to them in a timely manner. If a client indicated on his page in social networks that he contacted the company and liked the results of cooperation, the product or service, mentioning its web resource, then it will be easy to get a review from him.
However, not every user leaves their opinion with active links to the company's social networks, in which case you can search by keywords - the company name, for example.
The author who praised the company in the post should leave a comment with gratitude for the mention, make a return compliment, you can ask clarifying questions. Then you can ask for a review on the site or another resource. Or ask permission to publish a screenshot of the post.
Those who are thinking about how to get a review can write to the author of the post, for example, "We are very pleased that you have such a flattering opinion about us. Could you leave a review at the link?" The probability of a positive response in this case is very high.
Negative comments deserve special attention. They should never be ignored, on the contrary, all measures should be taken to resolve the situation. You can communicate with the dissatisfied client in private messages. Most likely, after resolving the situation, he will add this to the post, showing his subscribers that the company can successfully correct mistakes. In the case of a competent resolution of the conflict, this person may even become a loyal client.
However, after a while, the client may no philippine country code longer remember their emotions, so if the purchase took place a long time ago, then you should not ask for a review. It is best to ask to evaluate the product within a week - a month, depending on the significance of the purchase: the more expensive it is, the longer the period.
Those who are thinking about how to get a review and not look strange in the eyes of the client due to the late request can justify their request by updating the product card or website and collecting updated opinions. Some consumers will appreciate the approach of a company that not only sold the product, but also asks whether the buyer is satisfied with it.
Appeal to buyers
You can ask for feedback not only after the purchase, but also during cooperation. The client may like the company's approach to work, assistance in choosing a product, etc.
By soliciting consumer feedback during the honeymoon period, you can significantly increase the number of ratings for a product or service.
Check for mentions of a product or company on social media
It would not be superfluous to track mentions of the company's website or account in social groups and respond to them in a timely manner. If a client indicated on his page in social networks that he contacted the company and liked the results of cooperation, the product or service, mentioning its web resource, then it will be easy to get a review from him.
However, not every user leaves their opinion with active links to the company's social networks, in which case you can search by keywords - the company name, for example.
The author who praised the company in the post should leave a comment with gratitude for the mention, make a return compliment, you can ask clarifying questions. Then you can ask for a review on the site or another resource. Or ask permission to publish a screenshot of the post.
Those who are thinking about how to get a review can write to the author of the post, for example, "We are very pleased that you have such a flattering opinion about us. Could you leave a review at the link?" The probability of a positive response in this case is very high.
Negative comments deserve special attention. They should never be ignored, on the contrary, all measures should be taken to resolve the situation. You can communicate with the dissatisfied client in private messages. Most likely, after resolving the situation, he will add this to the post, showing his subscribers that the company can successfully correct mistakes. In the case of a competent resolution of the conflict, this person may even become a loyal client.