Start by "integrating with some of the company's data"
Posted: Mon Jan 27, 2025 8:26 am
By utilizing customer information managed in a CRM system, one-to-one communication can be carried out just like in a brick-and-mortar store, and customer satisfaction can be increased. If you are considering using a CRM system, please consider introducing "Synergy!". "Synergy!" is a CRM system that supports customer management in a wide range of industries and business sectors, including the cosmetics industry. It is equipped with functions necessary for the cosmetics industry, such as the ability to customize management items and email and LINE delivery functions, so it will be useful not only for operating an EC site, but also for improving customer service in physical stores.
As an actual case study of Synergy!, we will afghanistan telegram database introduce the case of Alpen Rose Co., Ltd. The company is based on the concept of "the vitality and healing of plants" and manufactures and sells natural cosmetics "La Casta." "La Casta" is sold at directly managed stores and on an e-commerce website. Originally, the company only sold "La Casta" at department stores and variety shops. However, with the desire to "sell face-to-face with customers directly," the company opened its own stores in 2008.
The stores not only sold products, but also provided counseling and suggested care methods tailored to the customer's hair and scalp condition. As the number of directly managed stores steadily increased and customers increasingly praised their counseling services, they gradually began to wonder if they could provide customer service similar to counseling on their EC site. The tool they introduced at that time was our company's "Synergy!" They were interested in the part that has an email and LINE delivery function that allows one-to-one communication.
As an actual case study of Synergy!, we will afghanistan telegram database introduce the case of Alpen Rose Co., Ltd. The company is based on the concept of "the vitality and healing of plants" and manufactures and sells natural cosmetics "La Casta." "La Casta" is sold at directly managed stores and on an e-commerce website. Originally, the company only sold "La Casta" at department stores and variety shops. However, with the desire to "sell face-to-face with customers directly," the company opened its own stores in 2008.
The stores not only sold products, but also provided counseling and suggested care methods tailored to the customer's hair and scalp condition. As the number of directly managed stores steadily increased and customers increasingly praised their counseling services, they gradually began to wonder if they could provide customer service similar to counseling on their EC site. The tool they introduced at that time was our company's "Synergy!" They were interested in the part that has an email and LINE delivery function that allows one-to-one communication.