Tools for Inside Sales
Posted: Wed Jan 22, 2025 4:52 am
As a solution, they introduced video conferencing during product explanations. Instead of completing the initial response over the phone, they used video conferencing to provide detailed explanations and follow-ups. As a result, the success rate was 10% higher than for cases that were consistently handled by field sales.
Also,As a result of inside sales following up with thailand telegram phone number list existing customers, the cancellation rate was reduced by half. They met face-to-face via video conference to provide thorough follow-up, and complaints due to misunderstandings were also reduced.
Source: Reduction in cancellation rate by half! How to use BellFace to "spread the enthusiasm of members to those around" contributed to increasing the order rate of field sales
Tools for Inside Sales
Here we will introduce two tools (CRM tool and SFA tool) that will help you operate inside sales smoothly.
CRM Tools
CRM stands for "Customer Relationship Management" and is a system for maintaining relationships with potential customers and building relationships that lead to closing deals.
By managing customer information centrally in a database, we can provide service of a standardized quality, rather than each staff member responding in a personal manner.
For example, if you take over a customer due to the previous sales representative being transferred or leaving the company, past emails and meeting details will be recorded in the database, making it possible to carry out future transactions smoothly.
Also,As a result of inside sales following up with thailand telegram phone number list existing customers, the cancellation rate was reduced by half. They met face-to-face via video conference to provide thorough follow-up, and complaints due to misunderstandings were also reduced.
Source: Reduction in cancellation rate by half! How to use BellFace to "spread the enthusiasm of members to those around" contributed to increasing the order rate of field sales
Tools for Inside Sales
Here we will introduce two tools (CRM tool and SFA tool) that will help you operate inside sales smoothly.
CRM Tools
CRM stands for "Customer Relationship Management" and is a system for maintaining relationships with potential customers and building relationships that lead to closing deals.
By managing customer information centrally in a database, we can provide service of a standardized quality, rather than each staff member responding in a personal manner.
For example, if you take over a customer due to the previous sales representative being transferred or leaving the company, past emails and meeting details will be recorded in the database, making it possible to carry out future transactions smoothly.