What is Inside Sales?
Posted: Wed Jan 22, 2025 4:40 am
Inside sales is a sales method that is conducted remotely, without meeting face to face, using telephone, email, online conference tools, etc.
It mainly refers to conducting sales activities remotely to potential customers. By implementing inside sales, you can conduct sales activities without being bound by time or place.
As face-to-face sales activities have been restricted due to the impact of COVID-19, attention has been focused on inside sales as part of work style reform, also driven by developments in internet technology.
Inside sales representatives are the first to come into switzerland telegram phone number list contact with customers. Because they have a large impact on first impressions, they play an important role as the face of the company. Therefore, they need skills to build relationships with the other party, such as listening and talking skills.
Differences from Field Sales
In contrast to inside sales, face-to-face, one-on-one sales activities are called field sales.
Inside sales refers to in-house sales, while field sales refers to outside sales. However, since the COVID-19 pandemic, field sales have often been conducted remotely without visiting customers. Therefore, the biggest difference is the phase of the customer they are in contact with.
In field sales, sales representatives visit customers (or hold video conferences) and conduct a series of negotiations, including explaining proposals and closing contracts. By visiting customers, sales representatives can answer questions face-to-face, making it possible to obtain information that customers have. In addition, sales representatives can change the content of their proposals based on the questions and answers, which is expected to increase the likelihood of a successful sale.
It mainly refers to conducting sales activities remotely to potential customers. By implementing inside sales, you can conduct sales activities without being bound by time or place.
As face-to-face sales activities have been restricted due to the impact of COVID-19, attention has been focused on inside sales as part of work style reform, also driven by developments in internet technology.
Inside sales representatives are the first to come into switzerland telegram phone number list contact with customers. Because they have a large impact on first impressions, they play an important role as the face of the company. Therefore, they need skills to build relationships with the other party, such as listening and talking skills.
Differences from Field Sales
In contrast to inside sales, face-to-face, one-on-one sales activities are called field sales.
Inside sales refers to in-house sales, while field sales refers to outside sales. However, since the COVID-19 pandemic, field sales have often been conducted remotely without visiting customers. Therefore, the biggest difference is the phase of the customer they are in contact with.
In field sales, sales representatives visit customers (or hold video conferences) and conduct a series of negotiations, including explaining proposals and closing contracts. By visiting customers, sales representatives can answer questions face-to-face, making it possible to obtain information that customers have. In addition, sales representatives can change the content of their proposals based on the questions and answers, which is expected to increase the likelihood of a successful sale.