what kind of people or companies would you like to see using it?

[ishanijerin1]

Customer Success Leader Tokuoka:
It's a great product, so I'd like people and companies who are passionate about growing the app to use it. I
often get harsh comments from people like that, but I'm more passionate about supporting people who are willing to work hard with me. Even when I receive a request
that seems difficult, I give it back to the company and try to do something about it.

There are still very few companies that have fully implemented digital marketing, and many people are unsure where to start, as they usually work in public relations and also look at apps as a side job, so we believe it is our role to support them in this regard.

Product Manager Kanebako:
I understand that.
When I explain things to people, I'm happy when they ask questions about the features. I can tell because people who haven't thought about it don't ask questions.
On the other hand, I think we need to communicate benefits of using our homeowner database in a way that encourages the latter type of people to try things.

We originally relied on Customer Success for support, but industry trends have led to the increasing importance of Customer Success, so now they are accompanying sales teams even before the product is launched and helping us communicate the appeal of the product, among other things.

Customer Success Leader Tokuoka:
I also give lectures on FANSHIP to employees, but it's sad that there isn't as much reaction as there are from customers who listen with shining eyes, excited about getting started on using it.