For example, during the development phase,

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At every stage of the customer journey, Armando and his team create unique videos that keep customers informed, engaged and valued from initial contact to project completion and beyond.

they might send a Mission: Impossible -themed video inviting potential customers to schedule a discovery call. Once they become a customer, a fun welcome video (complete with music and dance) celebrates the new partnership. Other journey-specific videos provide friendly reminders to approve topics, prepare for filming and provide feedback on the final product.

This approach not only keeps customers informed, but also adds a sense of fun and anticipation to the experience. By continuously communicating with customers through personalized videos, Armando and his team build trust and transparency, making customers feel more comfortable and valued throughout their journey.