With a third-party calling plan on a cloud-hosted phone system, Microsoft Teams enables subscribers to manage internal voice call features while using Direct Routing to connect to a third-party telephony carrier. A feature called Operator Connect enables access to the Teams Phone platform for PSTN subscribers who have a partner carrier that integrates with Teams.
, organizations can italy telegram operate a mixed-mode telephone system. Here for example, they might use Microsoft Teams for internal voice call management, a Teams calling plan, a third-party telecommunications service, and a partner carrier to integrate within Teams using the Operator Connect function.
Having selected an infrastructure option, organizations must then face the management tasks of migrating existing phone services to Teams Phone, managing PSTN phone numbers (where relevant), and formulating procedures for handling internal, local, long-distance, and emergency calls.
Why Telephony with Microsoft Teams Is Trending
With the once-ubiquitous Skype for Business shelved as of 31 July 2021, many organizations are now turning to Microsoft Teams as their alternative solution for unified telephony and communications. As a monolithic solution, Teams also provides an alternative for organizations that have been using a mix of various voice, collaboration, and conferencing systems.
Using Microsoft Teams as a cloud telephony solution also brings a number of benefits to organizations and their IT units. One of these is standardization. By using Teams Phone to take telephony to the cloud, businesses can use the same infrastructure policy across all their regional offices and use the services of the same carrier. This reduces overall costs and complexity, gives administrators greater oversight and control, and provides the organization as a whole with greater flexibility, enhanced security, and a reduced compliance risk.
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