How much support do you provide to customers before, during and after a purchase? It's not enough to do so when a product doesn't work, or when there is a problem and they report it to the customer service center, but it also means that the customer enjoys what they bought or the service they contracted for long afterward. The more comfortable they feel, the more their loyalty to the brand will grow.
Providing support to our customers also means anticipating their needs, facilitating their purchasing processes, and giving them a timely response. This is an opportunity that we as a company have to get in touch, once again, with our consumers. I recommend reading: The Market and Customer Needs in Research .
Provide the best treatment in the customer service center and achieve truly positive experiences
In order to interact, we must have the appropriate means of contact, which provide confidence and invite people to use them, but that is not all. Our support must go beyond providing this service to the customer; it must be part of the actions of each member of a company, within their respective work, since it is clear that everyone's work has an impact on whether or not a true customer experience is achieved.
Many companies have resorted, for example, to creating honduras phone number online communities where customers interact with each other, contribute ideas and share valuable information that helps us provide them with a better service or product, and support them in what they really need.
And as we said, our work does not end when a purchase is made, but we have the commitment to support them afterwards and follow up on their comments, for example, in real time through social networks, discussion forums, and detect possible problems and provide a solution in time, this also to prevent them from switching to the competition. Remember: Poor customer service causes great losses
Achieving customer satisfaction with the use of our product is a great challenge, we have to work for it.