We have found that customers like it when they can contact a company via correspondence. Such communication should be promoted not only from the customer’s side, but also from yours. Don’t wait for the customer to contact you with a question – write to them yourself
With the help of SMS/push mailings, you can build a marketing strategy to promote your company. Create mailings about discounts and promotions, congratulate clients on holidays, including personal ones. Collect a client base and personalize mailings for them, combine this with email mailings and improve the reputation of your brand.
You can collect a customer base using the Passteam online switzerland mobile Phone number data questionnaire . A business needs a customer base to get accurate analytics and communicate with them. Using an online questionnaire, you can get the necessary data from a client, such as full name, phone number or email. By filling out the questionnaire, the client receives an electronic card, participates in your loyalty program, and you get a new client in the database.
Passteam online questionnaire
Segmentation of the customer base. Send mailings that customers want to receive - set up notifications about promotions to selected segments. Customers can be segmented: by frequency of purchases, bonus balance, date of last visit and other indicators. Customers move from segment to segment in real time, this allows you to make mailings as effective and relevant as possible.
Filters allow you to create the most accurate mailing lists
Don't forget about using a loyalty program , which will help attract many new loyal customers. There are 2 main reasons why it is important for a business to increase the number of loyal customers:
Attracting new customers costs 5-25 times more than retaining current ones;
Loyal customers buy more and more often.
Increase the number of visits, average check and customer return with Passteam. Convenient mechanics and a clear interface will help you quickly get used to the world of mailings: you will not have to think for a long time about how to make an effective mailing of messages, while saving with the help of combo mailings.
Read here about how to automate mailings in a beauty salon .
Allow your customers to contact you in a way that suits them best
The main idea of this article is that customers really prefer text messages to calls, almost every one of them chooses to communicate via text, based on convenience. Of course, it is not necessary to use only text messages for communication, but it is definitely worth giving your customers the opportunity to communicate with you via text messages. Let the customer decide for himself how to contact you, and then no one will be disappointed in this communication.