We’re in the midst of an ai and data revolution – and it’s changing what customers expect. Consumer technology, ai, and digital experiences have lept far forward. We’ve found that when technology advances, 73% of customers expect better personalization, and 81% expect faster service.
This makes it all the more frustrating when they can’t get speedy, personalized help on their preferred channel whether that’s live chat, sms, or phone. To solve this problem, you need to go beyond just tracking the issue – you need a customer engagement platform for service to make sure they always afghanistan phone number list have a great experience.
A customer engagement platform (cep) is a technology for delivering seamless, personalized service . When you add trusted ai and data to your customer relationship (crm) platform with omnichannel engagement, you’ll improve customer experience even more.
Here’s what you need to know to set up for success with a customer engagement platform.